Your website enquiry, handled clearly.
Understand what information the Genesis Neurogen website form collects and how it is used for appointment enquiries.
Request a consultation.
Share a few details and our team will contact you about the right next step.
Website enquiries
When you submit a consultation form, the information you choose to provide, such as your name, phone number, email address and message, is transmitted to the email recipient configured for Genesis Neurogen website enquiries. The information is used to respond to your enquiry and coordinate an appointment conversation.
Third-party form processing
The website uses FormSubmit to process form submissions. Information submitted through a form may therefore be processed by that service in accordance with its own policies. Do not submit sensitive medical information through the website form unless the practice specifically asks you to do so.
Cookies and analytics
This website is designed to minimise unnecessary data collection. If analytics or third-party services are added in the future, this policy should be updated to describe them accurately.
Contact
For questions about website enquiries, contact Genesis Neurogen through the phone numbers or email shown on the Contact page.
Form fields
The form may collect name, phone number, email address, consultation type and a message. These fields are used to understand and respond to your enquiry. You should only provide information necessary for that purpose.
Third-party links
The website may include links to phone, WhatsApp or other third-party services. Those services have their own privacy practices and terms.
Updates
This policy should be reviewed whenever new analytics, advertising, booking or communication services are added to the website. The published policy should reflect the actual tools in use.
Purpose limitation
Information submitted through a consultation form should be used for responding to the enquiry, coordinating appointments and related practice communication. It should not be treated as a public comment or published on the website.
Accuracy
Please provide a phone number and email address that you can access. Incorrect contact information may prevent the practice from responding. You can ask the team to correct information you have submitted if you notice an error.
Medical information
The general enquiry form is not intended to replace secure clinical communication. Avoid sharing full medical records, highly sensitive diagnoses, financial information or emergency details through the form. Bring relevant medical documents to your consultation or use a secure channel provided by the practice when one is available.
External services
FormSubmit is used to deliver website enquiries by email. WhatsApp, telephone services, hosting providers and any future analytics or booking tools may have their own privacy policies. Users should review those policies when interacting with those third-party services.
Security
No internet transmission can be guaranteed to be completely secure. The website is designed to collect only basic appointment enquiry information and should not be used to transmit sensitive clinical records.
Policy changes
If the website adds analytics, online booking, advertising, payment or other data-processing functionality, this policy should be updated before those features are used. The latest published version on this page is the version that applies to website visitors.
Contact
For questions about website privacy or an enquiry submitted through this site, contact Genesis Neurogen using the phone numbers or email listed on the Contact page.
Website communications
By submitting an enquiry, you understand that a member of the practice team may contact you by phone, email or another contact method you provided. If you no longer want a response, you can tell the team when they contact you.
The website does not require visitors to create an account or password. There is no public profile area for patients and no patient medical record is created through this website form.
Children’s information
Parents and guardians should submit forms on behalf of children and should avoid sharing unnecessary identifying or clinical information in the general enquiry message.
Before you book, here are the answers.
A few practical answers to help you choose the right next step at Genesis Neurogen.
Request an appointment →Why does the website collect enquiry information?+
Information submitted through the appointment form is used to respond to the enquiry and coordinate an appointment.
Is an online enquiry a medical consultation?+
No. A website enquiry is a communication channel and does not replace clinical examination or medical advice.
What should I avoid sending through a public form?+
Do not use the website form for emergencies or highly sensitive information that is not needed to coordinate an appointment.
How can I contact Genesis Neurogen directly?+
For appointment-related communication, use the listed phone numbers or the website contact form.